Complaints

If you are unhappy with how Haevn has handled your personal data, or your child's, you can complain to us directly and we will deal with it properly.

How to complain: email support@haevn.co.uk with the subject line 'Data protection complaint'. Tell us what happened and what you would like us to do.

What happens next: we acknowledge your complaint within 30 days, investigate, and respond without undue delay. If we need more time, we will tell you why and when to expect our answer.

If you are not satisfied, or at any time, you have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or 0303 123 1113. You do not need to complain to us first.

For anything else, billing, the product, the service, email the same address and a human replies.